Return Policy

Return & Refund Policy

Thank you for choosing our store. We want every customer to have a satisfying shopping experience. If you have any issues with your order, please review our return and refund policy below.

1. Return Period

We accept eligible return and exchange requests within 30 days after the item has been received.

  • Return requests must be submitted within the return period.
  • Requests submitted after 30 days may not be accepted.
  • Customers must contact our support team before returning any item.

2. Return Conditions

To be eligible for a return or exchange, items must meet the following requirements:

  • The item must be unused and in its original condition.
  • Original packaging and accessories must be included.
  • The item must not have damage, stains, or signs of use.
  • Valid order information or proof of purchase must be provided.

Returns may not be accepted for items that have been used, damaged by customers, or returned without required information.

3. Damaged or Incorrect Items

If you receive a damaged, defective, incorrect, or different item from what was ordered, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Photos or videos of the issue
  • Description of the problem

We will review your request and provide an appropriate solution, including a refund, replacement, or reshipment when applicable.

4. Return Process

  1. Contact Us: Please provide your order details and reason for return.
  2. Request Review: Our team will review your request and confirm eligibility.
  3. Return the Item: After approval, follow the return instructions provided by our support team.
  4. Refund Processing: Once the returned item is received and inspected, we will process your refund.

5. Refund Policy

Once your return is approved:

  • Refunds will be issued to the original payment method.
  • Refund processing times may vary depending on your bank or payment provider.
  • Original shipping fees are generally non-refundable unless the item is defective or incorrect.

6. Exchange Policy

If you need to exchange an item, please contact our customer support team.

  • The item must meet return eligibility requirements.
  • Replacement items are subject to availability.
  • Additional shipping costs may apply depending on the situation.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

  • Orders may be canceled before they enter the shipping process.
  • Once an order has been shipped, cancellation may no longer be available.
  • Shipped orders must follow the return process.

8. Non-Returnable Situations

Returns may not be accepted in the following situations:

  • The return request is submitted after the allowed return period.
  • The item has been used, damaged, or affects resale conditions.
  • The issue is caused by improper use or handling.
  • Order information cannot be provided.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: care@havernia.com

Phone: (+1) 5165309560