Service Policy
Thank you for visiting our store. We are committed to providing safe, convenient, and reliable online shopping services while continuously improving our platform experience.
This Service Policy explains our service scope, user responsibilities, order services, and related terms.
1. Service Scope
We provide online shopping related services, including but not limited to:
- Website browsing and information display
- Online order placement and management
- Payment processing services
- Shipping coordination services
- Customer support and after-sales assistance
- Order status inquiries
We continuously improve our website functions and service processes to provide customers with a better shopping experience.
2. Use of Services
By accessing or using our services, you agree to:
- Provide accurate, complete, and truthful information
- Comply with applicable laws and regulations
- Use website functions properly
- Not interfere with the normal operation of our website
We reserve the right to restrict or suspend access when necessary due to violations of our policies.
3. Order Services
- Customers are responsible for confirming order information is accurate.
- Orders will enter processing after successful payment.
- Inventory, shipping arrangements, and delivery times may vary depending on actual circumstances.
- We will provide updates regarding order status whenever possible.
4. Payment Services
We are committed to providing secure and reliable payment services.
- Customers must provide accurate payment information.
- Customers must have authorization to use the payment method.
- Unauthorized or illegal payment methods are prohibited.
5. Shipping & After-Sales Services
We work with reliable logistics partners to provide delivery services.
Shipping and after-sales services include:
- Order processing
- Shipping arrangements
- Tracking services
- Returns, exchanges, and refunds
Please refer to our shipping policy and return policy for detailed information.
6. Customer Support
We value customer satisfaction and provide support for questions related to:
- Orders
- Shipping
- Products
- Refunds and exchanges
- Other service inquiries
Company Name:
Company Address:
Phone:
(+1) 5165309560
Email:
care@havernia.com
7. Service Changes and Suspension
We may modify, update, or temporarily suspend certain services to improve user experience and maintain website operations.
Services may be temporarily unavailable due to:
- Website maintenance
- System upgrades
- Technical issues
- Network problems
- Force majeure events
8. Intellectual Property
All website content, including designs, text, images, graphics, trademarks, and other materials, is protected by applicable intellectual property laws.
Unauthorized copying, modification, distribution, or commercial use is prohibited.
9. Disclaimer
We strive to provide accurate information and reliable services. However, we are not responsible for issues caused by circumstances beyond our reasonable control, including:
- Third-party shipping delays
- System failures
- Customs inspections
- Natural disasters
- Other force majeure events
10. Governing Law
This Service Policy and any relationship between customers and our store shall be governed and interpreted in accordance with applicable laws.
Any disputes should first be resolved through friendly negotiation. If no agreement can be reached, disputes may be submitted to a court with proper jurisdiction according to applicable laws.
11. Policy Updates
We reserve the right to update this Service Policy due to changes in business operations, legal requirements, or service improvements.
Updated policies will become effective once published on this website. Customers are encouraged to review this page periodically.